Last updated: October 15, 2026

This policy applies to subscription plans, traffic, and other digital services purchased through v2ray节点购买 ("we", "us"). Before ordering, review the plan features, price, validity, traffic quota, and payment method. The transaction terms shown on the order page form part of this policy. Mandatory applicable law prevails if it conflicts with this policy.

1. Order Cancellation

Unpaid orders do not activate service. If the order page offers a cancellation feature, you may cancel as instructed; an order may also expire automatically as described there. To cancel an order that has been paid but not activated, promptly submit the order number and account information through the support or contact channel published on this website. We will verify the order status and handle the request as required by law.

Once a plan or service has been activated, activation generally cannot be reversed or restored to an unused state. If you no longer need the service, you may stop using it and disable any applicable renewal arrangement. Stopping use or closing your account does not itself automatically refund amounts already paid.

2. Refund Rules

To the extent permitted by applicable law, except for the cases listed in this policy, an express commitment on the purchase page, or a legal requirement, an activated digital service is not automatically refundable because it was unused or lightly used, you changed your mind, your device or software is incompatible, network conditions are poor, or for personal reasons. Used traffic, an elapsed plan period, or partial delivery may affect any refundable amount. Eligibility and amount will be assessed against the order and actual service delivery; we do not promise a pro-rata refund based on remaining time or traffic.

If you were charged more than once, paid but did not receive the corresponding service, were charged an amount different from that displayed, or a material service failure attributable to us is verified, contact support to request a review. If verified, we will consider the impact, order status, commitments shown at purchase, and applicable law to determine whether to activate the service, extend it, issue a refund, or take another appropriate measure.

This policy does not limit any cancellation, refund, or other consumer rights granted to you by law. Submit requests within the applicable legal deadline through the support or contact channel published on this website and provide the order information needed for verification.

3. Renewals and Automatic Billing

Unless the order page clearly describes automatic renewal and you confirm that it is enabled, purchasing a plan or selecting "renew" does not authorize automatic charges. Refer to the payment page and payment provider settings. If you enabled automatic renewal, turn off future charges through the account page or payment provider as available. Disabling automatic renewal does not automatically refund prior charges and generally does not affect use of a currently paid service during its validity period, unless required by law or otherwise agreed on the order page.

4. Violations, Suspension, and Refunds

If an account is restricted or terminated for violating the Terms of Service, Acceptable Use Policy, applicable law, or third-party rights, any refund request will be assessed case by case in light of the violation, service delivery, order rules, and applicable law. Nothing in this policy excludes a refund or other remedy that the law requires.

5. How to Apply and Processing

Submit a request through the support or contact channel published on this website, and include your account name, order number, payment time, an explanation, and relevant supporting records where possible. We may request necessary additional information to verify your identity, payment, and service status. Do not send a full bank-card number, payment password, or other unnecessary sensitive credentials.

Once approved, refunds are generally returned through the original payment method or as required by applicable law. The time for funds to arrive may depend on the payment provider or bank. If the original method cannot accept a refund, we will contact you to confirm an available alternative. Do not submit false disputes or duplicate refund requests before verification. Disputes handled by a payment provider may be subject to its process.

6. Updates and Contact

We may update this policy to reflect changes to the Service or law and will publish the revised content and date on this page. If you have questions about cancellation or refunds, contact us through the support or contact channel published on this website. The order terms and this policy applicable when you purchased govern your request.